Customer Service Agreements

One contract, multiple options

A services agreement should be flexible to allow you to tailor it to your organizational needs and priorities. There’s more in service than fixing and mending. 
Our flexible comprehensive offering is designed to optimize your assets, streamline processes, deliver exceptional value and promote great patient care. 
With our extensive original equipment manufacturer expertise and our European infrastructure, we provide service that goes beyond break-fix. 

  • FOCUS SERVICE AGREEMENT

    We believe that service and maintenance should go beyond simply fixing 
    equipment – we want to make sure that all your assets are operating at their best.
    With FOCUS, our core service contract, you will have the flexibility to customize your service agreement from our range of options to fit your budget and maintain 
    high-quality & safety standards.
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  • POWER pack

    Add POWER when speed of service is your top priority.
    Designed to provide you with our fastest service response leveraging our proactive 24/7 remote capabilities. Helping you maximize uptime, staff satisfaction and patient care. A fast response could lead to maximum asset uptime and productivity, allowing a quick return on investment.
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  • CONTINUITY pack

    If sustained performance is a priority, choose CONTINUITY to counter technology obsolescence preventively or extend your assets capabilities. The CONTINUITY pack keeps your technology investments current, with regular computing system hardware and operating software upgrades.
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  • ANALYTICS pack

    Add Analytics for data-driven asset and workflow optimization supported by our advisory services.
    Our Analytics service pack is designed to provide you with the data and advice you need to optimize asset performance, streamline workflows and alocate your budget efficiently.
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  • EDUCATION pack

    Add Education if expanding your department’s capabilities is a priority.
    Our Education service package is designed to provide you with everything you need –both online and classroom training – to remain at the forefront of clinical excellence and continue to invest in your medical team.
     
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Digital Services

When you are a GE Healthcare Services customer you’ll get automatically access to our digital services suite of applications
and tools to help your organization make the most of your assets.

iCenter: Visible data. Optimized assets

iCenter: Visible data. Optimized assets

Access real-time data and analytics on status and usage of your equipment through the iCenter web platform.

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UpdateMe mobile app

UpdateMe mobile app

Get greater insights that help you manage the performance and maintenance of your assets anytime, anywhere.

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GE Cares community

GE Cares community

Join a community where you can learn, share, connect with your peers: GECARES.COM Access online video trainings, educational contents, e-learnings, built by experts for experts.

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LiveExpert webinars

LiveExpert webinars

Register for the clinical webinars and benefit from the experience of experts helping you improve your technical and clinical practice. Join our Live Experts webinars.

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Probe Care mobile App

Probe Care mobile App

Help your teams increase the lifetime of your probes and decrease future service related costs.

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Online Service shop

Online Service shop

The right tool for biomedical engineers to help enhance speed, accuracy and convenience in sourcing parts and accessories.

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Supporting Materials Listing

Continuity™ Technology Obsolescence Protection - MR

Continuity™ : Technology Obsolescence Protection - Mammography

Continuity™ Technology Obsolescence Protection - MICT

Continuity™ Technology Obsolescence Protection - Surgery

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