
Customer Service Agreements
Your services ecosystem
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FOCUS SERVICE AGREEMENT
We believe that service and maintenance should go beyond simply fixing
equipment – we want to make sure that all your assets are operating at their best.
With FOCUS, our core service contract, you will have the flexibility to customize your service agreement from our range of options to fit your budget and maintain
high-quality & safety standards.
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POWER pack
Add POWER when speed of service is your top priority.
Designed to provide you with our fastest service response leveraging our proactive 24/7 remote capabilities. Helping you maximize uptime, staff satisfaction and patient care. A fast response could lead to maximum asset uptime and productivity, allowing a quick return on investment. -
CONTINUITY pack
If sustained performance is a priority, choose CONTINUITY to counter technology obsolescence preventively or extend your assets capabilities. The CONTINUITY pack keeps your technology investments current, with regular computing system hardware and operating software upgrades. -
ANALYTICS pack
Add Analytics for data-driven asset and workflow optimization supported by our advisory services.
Our Analytics service pack is designed to provide you with the data and advice you need to optimize asset performance, streamline workflows and alocate your budget efficiently. -
EDUCATION pack
Add Education if expanding your department’s capabilities is a priority.
Our Education service package is designed to provide you with everything you need –both online and classroom training – to remain at the forefront of clinical excellence and continue to invest in your medical team.