Get the most out of your GEHC asset and benefit from automated software updates directly on your system’s user interface using InSite™ remote technology.
Thanks to GE Healthcare’s InSite™ technology, our remote experts can examine the system, diagnose certain problems and identify mechanical failures, repair software errors, and even diagnose image quality issues.
Every remote connection starts with a service ticket. Choose your preferred channel: on your PC, mobile phone, device console, or directly through one of our service agents.
In the next generation of medical devices, GE Healthcare delivers software updates to the customer directly in the system’s user interface using InSite™ remote technology.
Visual Support is an augmented reality app that helps you to connect with your GE remote expert to speed-up diagnosis and fix issues in real-time. It enables you to connect any system that is currently incompatible with InSite™.
Since 2014, the European GE Healthcare InSite™ remote support environment has been independently assessed and certified wing-to-wing to ISO27001. This certification underlines the robustness of our information security management and demonstrates that we assessed risks and established preventive measures to protect from security breaches.