Parts and repairs – with 800,000+ GE Healthcare-validated parts in stock, agreements with other OEMs in Europe and access to our global network, you have the guarantee that we can deliver 95% of required parts within in 24 hours. When needed, you can access one of seven European Repair Centres for fast, consistent and reliable fixes of portable equipment.
Use remote capabilities to improve and upgrade system performance, connect to online monitoring for fast troubleshooting or repairs with a 30%* remote fix rate. Where additional support is needed our first call resolution rate is 80%*. (*2019 Europe HCS data).
Harness the value of data and analytics to improve asset availability and utilisation, leveraging Business Intelligence Dashboards built around priority clinical, operational and financial KPIs. Apply benchmarking and performance data to make better asset acquisition and service decisions.
Use mobile asset management to keep devices readily available when and where needed. Our CMMS tool, AssetPlus^TM will provide access to vital performance information required to optimise operations throughout the life cycle of the medical equipment.
Supplement with advisory services including Lean to drive sustainable change in areas of Asset Optimisation, People Optimisation, System Standardisation, Benchmark/Trend Analysis, Capacity/Demand Planning.

Service Excellence