Expert Live Support

Unlimited technical and clinical remote support powered by InSite™ and Augmented Reality

Gain lifetime access to real-time support

With every newly acquired system, you receive lifetime access to GE HealthCare’s clinical and technical experts. Expert Live Support ensures continuous operations, offering immediate remote assistance and proactive maintenance throughout the entire lifecycle of your equipment.

Did you know?

54%

of ultrasound issues are solved offsite by remote engineers.

33%

of security issues stem from outdated software—update timely.

Minutes or less: Our Remote Apps and engineers start solving issues.

15+

years of service and support expertise among our engineers.

Your gateway for cyber protection

Thanks to Expert Live Support your GE HealthCare ultrasound console could receive software updates directly in the device ensuring your equipment is up to date with the latest cybersecurity patches and beyond.

Key benefits of Expert Live Support

Get fast & Immediate support

Enjoy faster response times with remote engineers, minimizing downtime.

Peace of mind

Optimal performance and access are maintained, reducing downtime.

Maximize equipment usage and uptime

Trust your equipment to experts with real-time diagnostics and solutions.

Seamless system updates

Keep your system updated with the latest software for better security.

Unlock the full potential of Expert Live Support

Connect your system to InSite

Enhanced performance: By connecting your system to InSite, you grant remote access to GE HealthCare experts, allowing for faster, more efficient diagnostics and repairs.
Proactive issue detection: With InSite, your system benefits from timely Windows OS updates, helping to protect it from security threats.
Higher cyber protection: With InSite, your system benefits from timely Windows OS updates, helping protect it from security threats.

STAR App, your ultrasound digital assistant

Remote interaction: If your system isn’t compatible with InSite, the STAR app provides an alternative with cutting-edge augmented reality technology.
Comprehensive support: The STAR app allows you to interact remotely with our experts, access online training and resources, and connect directly with GE HealthCare professionals.
All-in-one access: Manage your support needs directly from your smartphone, ensuring you have all the tools you need at your fingertips.

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Hear from our users

We have found the GE HealthCare Insite Remote Service tool to be a really useful addition to the service that GE HealthCare offers. We may get a phone call or an email from GE HealthCare warning us that they have received a system alarm. They can diagnose issues remotely so that parts can arrive in time for the engineer visit.

Mrs. Samantha Frater

Radiology Superintendent, Ultrasound Northampton General Hospital

The privacy and security of your practice and your patients is secured

Our remote connections, the remote tools and the remote service delivery are managed by an Information Security Management System (ISMS) which is certified by ISO27001

Learn more

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