Service Contracts

Going beyond break-Fix

Maximize your system’s potential with the Focus contract

At GE HealthCare, we believe that maintenance goes beyond fixing breakdowns; it’s about ensuring that your ultrasound equipment operates at its optimal capacity, delivering the operational and financial outcomes you need, every day. The Focus Contract offers comprehensive coverage to keep your systems running smoothly, backed by advanced digital services and expert support.

Focus Service Offering

Corrective Maintenance
Preventive Maintenance
Fleet Management optimisation

Corrective Maintenance

Our corrective maintenance services ensure your equipment is up and running with minimal downtime. Whether remotely or on-site, our experts are equipped to resolve issues quickly and efficiently, getting your systems back to optimal performance.

Certified parts

800,000 in Europe, 95% available in 24 hours.

Guaranteed Response & Uptime

Ensuring equipment availability and fast support.

Fast response

54% of failures fixed remotely, local techs in 12hrs.

+80% of solved failures

Of first-Time Fixes on site or remotely to maximize uptime and effect.

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Preventive Maintenance

Our preventive maintenance services are designed to maximize productivity and efficiency. By preventing future disruptions, you extend the life of your systems, ensuring they always perform at their best.

Maintain prime

Keep your systems operating in prime condition

Avoid downtime

Maximise productivity and efficiency by preventing future disruptions

System Lifespan

Preserve your system's peak condition for maximum longevity

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Fleet Management optimisation

Our fleet management optimization solutions use cutting-edge digital tools to give you full control over your ultrasound systems.
 From real-time monitoring to utilization analytics, we help you streamline operations, reduce costs, and maximize uptime.

iCenter

Monitor equipment, track trends, and maintain audit compliance easily

MyGEHealthCare App

The hassle-free way to manage your GE HealthCare service and support in one place

Star App

Access AR support, attend events, teleconnect with engineers anytime

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Guaranteed response time & Uptime commitments

We understand that downtime isn’t an option. That’s why we offer guaranteed response times to ensure your equipment remains operational with 98% minimum uptime.

Up-to-date systems: stay secure and efficient

Your systems will always be current with the latest cybersecurity updates and bug fixes, protecting your operations and ensuring compliance.

Fleet Management Optimization: leverage advanced digital services

iCenter: Monitor equipment, track trends, and maintain audit compliance easily
MyGEHealthCare: Phone real-time notifications, monitor devices, manage requests.
Star App: Access AR support, attend events, teleconnect with engineers anytime.

Customize your coverage

Tailored options
for operational and financial outcomes

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Going Beyond Break-Fix: Secure your systems with the Focus Contract

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