ONE Support

Giving you direct access to GE HealthCare experts and digital tools to keep your devices performing at their best. Your committed partner from day ONE!
AT A GLANCE

Fast access to technical support

Connect with our experienced GE HealthCare engineers to get the support you need. When you need it.

Fast remote diagnosis

Our experts can leverage remote troubleshooting solutions to reduce downtime.

Software updates

Benefit from software and security updates using our software eDelivery platform1.

Operational efficiency

Our digital tools help to efficiently manage your equipment fleet.
ONE Support

Operational effectiveness starts with an empowered team!

You count on reliable devices — ready when and where you need them. When you choose GE HealthCare’s Patient Monitoring, Diagnostic Cardiology, Anesthesia, or Maternal and Infant Care solutions, ONE Support ensures you and your Biomed team get 5 years of fast, direct access to our technical experts and powerful digital tools – so you can maximize your ability to perform equipment maintenance and keep your devices optimized for care.

Connect your critical care devices to InSite™ RSvP to enable remote issue resolution and receive regular software and security updates.

28%

of issues are entirely resolved remotely2

25+

years of service and support expertise among our engineers

>300

cybersecurity incidents in the healthcare sector in 2023 – more than in any other critical sector in the European Union3

Key benefits

Fast access to technical support to ensure prompt intervention

3 ways to contact us!
Every interaction with a GE HealthCare expert starts with a service ticket. Choose your preferred channel: on your PC, mobile phone, or directly through one of our service agents.
  • MyGEHealthCare : Create and track your ONE Support tickets directly from your desktop or on the go with our App 24/7
  • Self-Service Portal : Create service requests anytime, anywhere – plus access key resources about your equipment or order parts & accessories, all from one convenient portal
  • GE HealthCare Service Centre : Get priority access to our technical experts through our service agents

Faster remote troubleshooting to help your equipment keep performing at its best

Thanks to GE HealthCare’s InSite™ technology, our remote experts can securely connect to your critical care device, download log files, review system configuration, and rapidly diagnose certain problems.

Even if your system is not connected to InSite™, we’ve got you covered. With Visual Support -our augmented reality app- you can virtually connect with a GE HealthCare expert via live video chat to diagnose and resolve issues in real time.

Stay Current with Software Updates — Fast, Secure, and Sustainable

GE HealthCare’s Software eDelivery platform1 gives you instant, secure access to the latest bug fixes and cybersecurity patches - empowering biomedical staff to proactively manage system performance. This digital approach eliminates shipping delays and physical media, helping you minimize downtime, maintain compliance, and reduce environmental impact. Whether managing a single device or an entire fleet, eDelivery ensures your systems stay up to date with maximum efficiency.

Digital service tools to help you make informed decisions

Whether at your desk or on the move, our intuitive platform keeps you connected 24/7 to the status of your GE HealthCare installed base. Easily connect with your GE HealthCare team, request maintenance, and track service progress from start to finish.
Manage your medical equipment service and support anytime, anywhere and all in one place—on desktop or mobile. MyGEHealthCare: the hassle-free way to manage your digital relationship with GE HealthCare in real time, in one place:
  • Full Lifecyle report
  • Customizable dashboard
  • Equipment reports
  • Parts & Service orders
  • Real-time notifications

Lear more

References
1. eDelivery availability may differ per device. Please contact your sales representative for more information

2. According to GE HealthCare internal data – For PCS equipment in 2024 in International region

3. Cybersecurity of hospitals and healthcare providers: https://commission.europa.eu/cybersecurity-healthcare_en
Get in touch

Together we can keep your devices ready for when they are needed most

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